Frequently asked questions

Call the reception center at 1303 or use the appointment booking link on the Contacts page. Have your identity document and referral letter ready, as these are usually required when booking.

For most specialist consultations a referral from a general physician or another medical facility is required. Reception can tell you what is needed for your specific situation before you travel.

• Valid government-issued identity document (passport or national ID)
• Referral letter from your doctor or previous treating facility
• All previous medical records, test results, imaging discs, and pathology reports that are relevant to your current complaint
• A complete list of all medicines you take, including vitamins and supplements
• Any allergy or drug-reaction records

A first oncology consultation typically takes longer than a routine appointment because the specialist needs to review your history, examine you, and explain next steps. Allow at least one to two hours, though some appointments may take longer depending on investigations.

Your specialist will explain what investigations, if any, are needed. Once results are available, your case will usually be discussed by a multidisciplinary team before a treatment plan is finalised. You will then have a follow-up appointment to go through the findings and recommendations.

Treatment decisions are based on your diagnosis, the stage and type of cancer, your general health, and internationally recognised guidelines. Complex cases are reviewed by a multidisciplinary team of specialists — which may include oncologists, surgeons, radiologists, and pathologists — before a plan is agreed.

Where possible, continuity of care is maintained and you will see your assigned specialist or a colleague in the same team. If you have concerns about changes to your clinical team, you can raise these with patient relations.

Yes. Having a companion present can help you remember information and feel supported. Please let the reception team know in advance if you are bringing someone so that appropriate space can be arranged.

Contact reception as early as possible so the slot can be offered to another patient and your appointment rescheduled. Repeated missed appointments without notice may affect future scheduling.

Results are reviewed by the treating specialist and discussed with you at your next scheduled appointment or, if urgent, by telephone or an earlier follow-up visit. Ask the team at the end of each appointment when and how you should expect to hear about any outstanding results.

Current service prices should be confirmed through reception or the official price list before any financial commitment is made. Prices vary depending on the service, whether it is covered by insurance or a referral scheme, and whether medicines or consumables are involved.

If you require assistance in a language other than Uzbek or Russian, please notify reception in advance. The center will make reasonable efforts to arrange appropriate support.

The center's palliative and supportive care team can be involved at any stage of treatment — not only at end of life. Support may include symptom management, psychological support, nutritional guidance, and help with practical concerns. Ask your treating doctor or nurse to arrange a referral if you feel this would benefit you or your family.

Family members can attend most outpatient appointments and some ward visits, subject to current ward policies. For confidential medical discussions, your explicit permission for family members to be present is required. Inpatient visiting arrangements are set by each ward and may change in line with infection-control guidance.