Being admitted to hospital can feel daunting. This guide explains the usual steps so you can prepare and know what to expect.
Before you arrive
Gather the following before your admission date:
- A valid government-issued identity document (passport or national ID)
- Your referral letter or treatment order from a specialist
- An extract or summary from your outpatient medical record
- Previous investigation results: blood tests, imaging reports and discs, pathology reports
- A complete list of all medicines you currently take, including doses
- Copies of any allergy or drug-reaction records
- Personal hygiene items (toothbrush, soap, towels — check with the ward if these are supplied)
- Comfortable loose clothing and non-slip footwear
- Mobile phone and charger
- Small amount of cash for any personal needs not covered by your treatment plan
Arrival and admission
Report to the reception or admissions area at the time given in your admission notice. Staff will check your identity and documents, record your details, and carry out an initial nursing or medical assessment. You will then be escorted to the relevant department or ward. Keep your identity document with you as it may be needed again during your stay.
Your care during the stay
Your treating doctor will review your case shortly after admission and explain the planned investigations, procedures, and treatment schedule. The nursing team is available around the clock for questions, symptom concerns, or assistance. If you do not understand something, always ask — your medical team wants you to be informed about your own care.
Family and companions
A designated companion or family member may be permitted to stay with you. Ward visiting arrangements vary; reception or the nursing team will give you current information. Visitors are generally asked to follow infection-control guidance and to respect the rest needs of other patients.
Discharge planning
Discharge is planned by the treating team when your care goals for the admission have been met. Before you leave you should receive a discharge summary, any take-home medicines with instructions, outpatient follow-up appointments, and guidance on what to watch for and when to seek urgent help. Ask the team if anything in your discharge plan is unclear.
If you need help before or during admission
Contact reception using the official numbers on the Contacts page. Interpretation assistance and support for patients with disabilities should be requested in advance where possible.